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FAQ’s
Can your electric bikes be legally riden on the road?
Yes, all our 250W bikes are manufactured to EN15194, which ensures they have a maximum motor capacity of 250 watts and a maximum speed of 25km/h (unless the throttle exceeds 6km/h). If ebikes are more than these specifications, they can only be legally ridden on private property otherwis,e you can get fined.
Do your bikes require a license or registration?
No, as they are manufactured to the required standard, they are considered a normal bicycle and therefore can be legally ridden wherever a standard bike is allowed.
Can I test ride before I buy?
Of course, and we encourage it. Everyone is welcome to visit our shop in Brunswick, where we stock all our models. Just call or email u,s and we can organise a time that is convenient for you.
What is the right model for me?
This all depends on your situation. What and when do you plan to use it? Is it for commuting to work every day, transport for when you are touring the country in your caravan or just an alternative to driving everywhere? Give us a call or email, and we will suggest a few options.
Can I remove the battery?
Yes, all batteries can be removed from the bike to enable charging inside. They are also lockable.
How does the pedal assist function work?
On the display, there will be between 3 and 9 pedal assist levels you can choose from. Once you begin pedalling, the motor will automatically kick in. The higher the number, the faster the motor will propel you (up to 25km/h).
How much is freight?
The cost of delivery varies depending on the location. We only charge the fee. Pick up is available from our Brunswick store, where bikes are fully assembled.
How far can I go on one charge?
This all depends on your weight, terrain, gradient, Pedal Assist level and how you are riding it, but our bikes generally have a range of 40-80km. Please see individual e-bike specifications for range.
Is battery quality important?
Absolutely. All our ebikes include high-end lithium 36V or 48V batteries. Replacements are available from other suppliers online. We do not use proprietary batteries. This ensures you will always be able buy a replacement when required.
How long will it take for my bike to arrive?
Most deliveries will take 5-7 days for delivery (from date of purchase). We will send you an email with your Estimated Time of Arrival. Some may take longer than this due to location or specifications. We will always endeavour to deliver as soon as possible.
How do I get the most out of my battery?
We recommend you recharge it once it is on 2-3 bars. It shouldn’t be regularly completely discharged. If it isn’t being used regularly, it should be charged at least every 2 months.
Will this help our planet?
Yes. As per the EPA (2014), a new light vehicle in Australia will release on average 188 grams/km of carbon dioxide into the atmosphere. Based on 15,000km per year, we will emit 2.8 tonnes of CO2 per year. So every time you decide to jump on your ebike instead of the car, you are doing your bit for the environment and our future.
Will this help me get fitter, loose weight and feel better?
Yes, riding an e-bike requires more effort than driving a car. You will still need to generally pedal, and hence you will burn off more calories and feel stronger and faster than if only driving a car. The endorphins you will experience from riding a bike can make you feel happier and mentally stronger.
What should I do with all this extra money I've saved?
Most ebike riders begin to realise how much they were spending on public transport, tolls, fuel, and parking. My suggestion is to either save it or spend it on those things/people you value most.
Is there now 25 hours in the day?
No, nothing has changed. It’s just that you are being more productive. No need to go to the gym to get fit, no waiting around for delayed trains and no traffic jams. This means more time doing the things you’d prefer to be doing.
What is ebikeritis?
This is a condition that many e-bike riders contract when they purchase their first e-bike. It usually starts with riding to the shops or picking up the kids from school. Then it spread,s and you begin thinking you could actually ride to work. By this stage, you can see your toes again and/or start to feel the effects of weight loss and increased strength. The next stage shows itself when you begin considering replacing every trip/commute with a ride. This is not a bad thing.